Pingo Doce and SymphonyAI Forge New Frontier in Retail Merchandising

In a significant leap forward for the retail sector, Pingo Doce, a leading Portuguese supermarket chain and a key player within the expansive Jerónimo Martins group, has announced a groundbreaking collaboration with SymphonyAI. This strategic partnership is set to redefine the landscape of AI-driven merchandising and elevate the nature of collaboration between retailers and their Consumer Packaged Goods (CPG) partners. By integrating SymphonyAI's advanced artificial intelligence capabilities, Pingo Doce is not merely enhancing its internal operations but is actively reshaping how it engages with suppliers, ushering in an era of unprecedented data-driven decision-making and shared intelligence.

Transforming Insights into Actionable Intelligence

Traditionally, the flow of information between retailers and CPG suppliers has been characterized by static dashboards and periodic reports. Pingo Doce, through its adoption of SymphonyAI's platform, is dismantling these barriers. The new approach provides CPG partners with direct, real-time access to actionable intelligence. This paradigm shift empowers suppliers to move beyond passive observation to active participation in optimizing retail strategies. They can now run dynamic “what-if” scenarios, meticulously fine-tune promotions and product assortments, and gain clear projections of revenue impacts. This level of interactivity and transparency fosters a more collaborative environment, enabling Pingo Doce and its CPG partners to make smarter, faster decisions in lockstep.

CINDE: The Engine of AI-Driven Collaboration

At the core of this transformation is SymphonyAI's CINDE platform. CINDE is engineered to democratize access to complex data and insights, bypassing traditional analytical bottlenecks. Executives can now leverage natural-language queries to obtain instant answers, significantly accelerating the pace of strategic planning. Category teams within Pingo Doce will benefit from clear, AI-generated recommendations designed to support critical decisions regarding promotions and product assortments. Perhaps most revolutionary is the empowerment of CPG partners, who for the first time, can explore store-level performance data in real-time. This deepens alignment between Pingo Doce and its partners, creating a shared understanding that is crucial for accelerating joint growth and navigating the complexities of the modern retail market.

A Bold Modernization of Retail Strategy

Francisco Soure, Executive Director of Digital & Innovation at Pingo Doce, emphasized the transformative nature of this initiative. "We’re not just improving how we operate—we’re transforming how we collaborate," Soure stated. "SymphonyAI gives our teams and our suppliers a shared view of what’s happening, and the AI-driven actions to make better decisions together—faster." This sentiment underscores Pingo Doce's commitment to leveraging technology not just for operational efficiency but as a strategic lever for enhanced partnership and competitive advantage. The move represents a bold modernization of Pingo Doce’s merchandising and CPG collaboration strategies, injecting AI and increased interactivity into its existing insights-as-a-service model. The retailer is harnessing AI to achieve unparalleled speed, precision, and the ability to make informed decisions in close alignment with its CPG network.

Wielding AI as Competitive Leverage

Manish Choudhary, President of SymphonyAI Retail-CPG, highlighted Pingo Doce’s forward-thinking approach. "Pingo Doce isn’t just adopting AI—they’re wielding it as competitive leverage," Choudhary remarked. "They’re showing what bold retail innovation looks like: real-time insights, shared intelligence, and faster action across every link in the value chain." This perspective positions Pingo Doce not just as a user of AI technology but as a pioneer demonstrating its strategic value in driving business outcomes. The integration of AI is expected to yield significant improvements in on-shelf availability, planogram compliance, and overall sales, as evidenced by SymphonyAI's broader successes in store intelligence solutions.

About Pingo Doce and Jerónimo Martins

Pingo Doce is a cornerstone of the Jerónimo Martins group, a globally recognized entity with over 230 years of experience in the food retail sector. The group operates an extensive network of more than 5,700 stores across Portugal, Poland, Colombia, and Slovakia, demonstrating a strong international presence and a deep understanding of diverse market dynamics. This robust foundation provides Pingo Doce with the scale and expertise necessary to implement and benefit from advanced technological integrations like the one with SymphonyAI.

About SymphonyAI

SymphonyAI is a leading provider of artificial intelligence solutions for enterprises across various industries, including retail, CPG, financial services, industrial, and media. The company

Tag: merchandising

Pingo Doce Revolutionizes Retail with SymphonyAI: A New Era of AI-Driven Merchandising and CPG Collaboration